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Enabled a Global Salon and Spa Software Provider to Maximize Profits by Enhancing the Legacy Point of Sale (POS) App and Developing an Online Appointment System

Travel & Hospitality
Posted On: 22 March, 2024

About the Client

  • A global salon and spa software provider.
  • Offers software solutions in 9 languages to more than 14,000 salons and spas in 48 countries worldwide.
  • Follows development philosophy based on the continued creation of intuitive, easy-to-use, powerful stable software programs adapting to the needs of the market.
  • Offers tools for customer relationship management, appointment scheduling, employee management, inventory management, marketing amongst others.

Business Needs

  • Cater the functional and technical needs of the legacy POS app, online appointment system
  • Product engineer a new web application to migrate from the current legacy POS app
  • Have a consolidated view of appointments made via the POS app and the online appointment system
  • Raise the bar for client satisfaction and enhance customer loyalty
  • Ensure applications adhere to regional compliances applicable to the spa industry
  • Reduce the regression testing time and ease the go-live process, considering the widespread use of the app

Solutions

  • Provided facility for appointment booking and scheduling via the POS app and the online appointment booking system
  • Integrated features like Employee Management and Payment Processing within the POS app
  • Implemented Client Feedback Management and Loyalty Gift-Card programs in the POS app
  • Configured cloud service for synchronization of the POS app and the online appointment system
  • Implemented GDPR compliance across all applications

Business Impact

  • Synchronization of POS app and web application helped onboarding 200+ new customers
  • Go-to-market time dropped by 25%
  • 15% growth with efficient scheduling and roster management

Technology Stack

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Enabled a Global Salon and Spa Software Provider to Maximize Profits by Enhancing the Legacy Point of Sale (POS) App and Developing an Online Appointment System
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