Success Story

Services:

Cybage Helped a Leading Hotel Reservation Platform Expand Their Business by Helping Them Onboard 12,000 New Properties, Making Them the Best of Their Kind

Travel & Hospitality

Posted On: 22 March, 2024

It is the world’s leading hotel price comparison site, where users can compare the best prices from all the top travel sites with one simple search
The site operates in over 42 languages, handles 130 different currencies and aggregates more than 2 million deals from hundreds of travel sites and hotel chains
It has an extranet platform for hoteliers to push inventory on client’s metasearch website which gives them optimized reach

Streamline the onboarding process of hoteliers to reduce discrepancies
Provide application support to the hoteliers to minimize roadblocks during the onboarding process
Carry out seamless integration of new channel managers to make onboarding easier
Monitor 3rd party integrations to reduce discrepancies
Maintain hotel rate parity across various channels to keep the changes in price in check
Streamline the process of invoice payments for seamless transaction between clients

Provided 24x7 email support to hotels, channel managers and the marketing team to
Assisting hoteliers with their queries related to extranet, bookings, invoices etc
Coordinating with channel managers and hoteliers to map their hotels on the platform with channel manager’s extranet
Assisting tech team during the integration process of new channel managers
Assisting accounts receivables team in reconciling the invoice payments
Monitoring channel manager integration errors and performing the required troubleshooting steps to fix the issues
Performing “Rate Parity Check” and highlighting the parity issues to the hoteliers so that their rates are in parity with other OTAs
Carry out on-demand-training of hoteliers on different features of extranet, whenever requested by the property relations team

Onboarded around 12K properties on the hotel booking platform
Successful integration with more than 60 channel managers
Maintained YoY “Average Time to First Response” score at 99%
Maintained customer satisfaction score above 92%
Around 35% of the properties are rate parity compliant after conducting the Rate Parity Check