Success Story

Services:

Cybage Assisted a New Age, Cloud-Based Call Center Application Provider to Boost Its Client’s Revenue by a Whopping 71%

Travel & Hospitality

Posted On: 22 March, 2024

Client offers innovative, cloud-based and data-driven solutions that help hotels around the world to maximize revenue
More than 25,000 customers are driving better business decisions to know, acquire, convert, and retain guests through the interconnected suite of solutions
Operates in 176 countries with local experts in 39 countries

Single application to support both large chains as well as standalone hotels
User-friendly interface for call center agents for quicker turn around.
Reservation Booking / Modification Ability for in-house as well as third-party call centers
Harmonious integration with third-party vendors for validation and consumption of vouchers
Concocted a workflow to adjust the offered rate for the property to meet user needs
Constituted the workflow to overwrite booking policy restrictions
Seamless integration with Loyalty Management System
Applications development considering Multi-lingual support

Achieved a net conversion rate of 71%
Auditing and Quality Assurance improved overall service by 91%
Using vouchers increased bookings by 19%
Application support available in 6 different languages increased the coverage for European countries by 25%
Seamless matching of each guest with the right agent resulted in decrease in waiting time by 13%
Promotional campaigns run based on data provided by the customer analytics module resulted in 17% improvement in multichannel strategies