Like 2
- A luxury hotel chain headquartered in Toronto with over 100 hotels spread across 30 countries and was founded in 2001.
Success Story
About the Client
Business Needs
- A seamless ticketing system to track guest activities and movement across properties
- Manage and track guest service requests and assist the hotel to improve guest experience
- Facilitate a smooth collaboration between guests and hotel staff during functions and events
- Eliminate of communication lapse between the guests and hotel staff
Solutions
- Backend analytics for quick resolution of tickets to enhance guest experience
- A seamless ticketing system to track guest activities and movement across properties
- A chat application for seamless interaction between guests and staff
- A centralized web application and mobile application for hotel employees
Business Impact
- 100% success in tracking and handling guest requests
- Guest experience rating increased from a score of 5 to 8 for individual hotels
- Automated system efficiently handles 700+ tickets with the capacity to increase fivefold
- Analysis of 100,000 guest tickets enabled streamlining hotel operations
- Mobile app service reduced service delivery time from 15 minutes to 5 minutes
Technology Stack
Image
Related Success Stories
Success Stories
Posted On:
Optimized Sales Operations and Quoting Workflows Through…
Learn how Cybage optimized sales operations and automated quoting processes through strategic Salesforce…
Success Stories
Posted On:
We Powered Modernized Solutions with Gen AI for a Leading…
Discover how we empowered a leading hospitality solution provider with modernized Gen AI solutions to enhance guest…
Sectors We Serve
Let's Get Moving!
Your purpose, our passion. Connect with us and let's make things happen.
Image
